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answer › answer text	%3Cp%3EG4S now provide the initial call service facility for Pension Credit. The contract with CAPITA ended in September 2018.%3C/p%3E%3Cp%3E%3Cstrong%3E %3C/strong%3E%3C/p%3E%3Cp%3EThe Department has provided a comprehensive package of training material regarding the mixed age couple policy change to Pension Credit claim processing agents and call centre staff, who provide the initial Pension Credit %E2%80%98triage%E2%80%99 function. The training material specifically includes guidance on handling backdated claims to Pension Credit for mixed age couples, including highlighting the deadline of 13 August to potential claimants for making a backdated claim.%3C/p%3E
answer › date of answer	2019-06-17
min answer › question first answered	2019-05-20T16:38:02.36Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1129658

registered interest

date

04/06/2019

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Pension Credit

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what training her Department has provided to (a) her Department's and (b) CAPITA call centre staff on the rules for backdating pension credit claims for mixed-age couples.

tabling member constituency

Alyn and Deeside

tabling member printed

Mark Tami

uin

259899

answer

is ministerial correction

date of answer

17/06/2019

answer text

G4S now provide the initial call service facility for Pension Credit. The contract with CAPITA ended in September 2018. The Department has provided a comprehensive package of training material regarding the mixed age couple policy change to Pension Credit claim processing agents and call centre staff, who provide the initial Pension Credit ‘triage’ function. The training material specifically includes guidance on handling backdated claims to Pension Credit for mixed age couples, including highlighting the deadline of 13 August to potential claimants for making a backdated claim.

answering member constituency

Hexham

answering member printed

Guy Opperman

question first answered

17/06/2019 16:07:28

answering member

4142

	label	Biography information for Guy Opperman

tabling member

1383

	label	Biography information for Mark Tami